FAQs

Welcome to our FAQ section. Here, you’ll find detailed answers to our most common questions regarding our products, services, and policies. If you don’t see the information you need, please don’t hesitate to contact us—our team is here to help.

How do I reset a password?: Visit https://accounts.trayport.com/password.

If this doesn’t work, please email support@trayport.com.
What server should I be logging in with?: If trader is on Joule Direct = jouledirect, jouledirectradianz or jouledirectprivate.

The server type may depend on your connection. For example, if you user BT Radianz or Colt.

For further support, email support@trayport.com.
How do I map an upstream to my account?: Visit https://admin.jouledirect.trayport.com/.
Can I kill my own session?: Visit https://admin.jouledirect.trayport.com/.
Can I change my username?: Contact support@trayport.com.

To note, only your full name can be changed. Login ID cannot be changed.
Can I run Tradesignal on two or more different machines with one login?: No.